VOIP telephone systems

Music on hold

Giving your customers the silent treatments isn’t the best. Play a selected track or even upload your own.

Call queues

Let your customers know their place in the que when taking their call to the correct department.

Call forwarding

Never miss a call. Out of office or on the move, forward your calls to another extension or your mobile.

Skills-based routing

Based on the staff members performance and ability, route calls to the “top salesmen” who you know will seal the deal.

Audio conferencing

Arrange audio conferences with internal and external participants - Meetings don’t have to happen in person!

On-screen directory

Be organised when viewing your contacts on screen, transfer calls, sort into groups and see who’s online at any given time.

Record conversations

As part of customer service improvements, legal requirements or abuse prevention you can keep a record of your calls.

Virtual receptionists

Removing the need of a someone routing your calls, save money and time by asking customers to press a number based on what they need.

CRM integration

Have more functionality than ever when you link up your CRM system – Never miss out on any customer relationship management.

Service messages

Out of hours you can play callers important information about your business, such as when you open and how else to contact.